Privacy Policy

1. Introduction

Splashkit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Account registration information
• Payment information (processed securely through Stripe)
• Project details and installation preferences
• Communication preferences
• Support ticket information and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process orders and payments
• Schedule and manage installations
• Send order confirmations and project updates
• Provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe)
• Email services (Resend)
• Website hosting and maintenance (Supabase)
• Customer support tools
• Shipping and logistics partners

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process or government requests
• Protection of our rights and property
• Investigation of potential violations
• Protection of user safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure database storage with access controls
• Regular security assessments
• Employee training on data protection
• PCI DSS compliant payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Maintain your session and login status
• Analyze website traffic and usage patterns
• Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a portable format.

Correction and Updates

You can update your account information at any time through your user dashboard or by contacting us.

Deletion

You can request deletion of your personal information, subject to legal and business requirements.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account information: Until account deletion or 3 years of inactivity
• Transaction records: 7 years for tax and legal compliance
• Support communications: 2 years after resolution
• Marketing data: Until you opt out or request deletion

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Users

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our central database is operated.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: